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Service Warranty

  • Under normal usage, a 6 month limited warranty covers Air Hockey table and covers against the manufacturing defects.
  • Product warranties remain valid provided the product was properly installed and used.
  • A warranty starts from the date of delivery. The goods should be delivered from Yuan Gong within 2 months; a warranty will start from the third month for the goods which has been stocked in Yuan Gong for over 2 months.
  • Under normal usage, Yuan Gong provides free reparation service within warranty period. But the customer should absorb the cost of sending the goods for inspection. Yuan Gong will repair the fault and send the goods back free of charge.
  • This warranty is limited to the repair and/or replacement, at Yuan Gong's sole discretion, of the defective product within warranty period. The warranty period, faulty reason, procedure and cost should follow Yuan Gong's rules.
  • The return goods should be properly packed to avoid the damage during shipment.
  • Yuan Gong provides reparation service for the warranted products only, and has the right to decide to fix or replace the damaged part. If the needed part is out of production, Yuan Gong will ask permission for using the similar specific part or the higher level part to replace the damaged one. The customer will be charged for the different.
  • Yuan Gong is not responsible for the loss or to provide a substitute when the period of reparation.

Exclusive Liability

A product will not be warranted or will be repaired with charge in the following situations:

  • The product has been found to be defective after the warranty period has expired.
  • Artificial Damage: The product has been subjected to misuse, abuse, improper installation, unnormal wear and tear, circuit burnout, broken pins, entry of foreign matter or damp, whether by accident or other cause. Warranty also void if removed or unrecognizable label.
  • Defects, malfunctions, or failures of the warranted product caused by damage resulting from acts of God (such as floods, fire, etc.), environmental and atmospheric disturbances, other external forces such as power line disturbances, plugging the board in under power, or incorrect cabling.
  • The product in question is an expendable item, such as a puck, mallet, felt, bulb, rubber trim, etc.
  • Routine Maintenance: The product has been subjected to lack of maintenance, such as clogged air holes, entry of foreign matter, elastic fatigue or lack of maintenance, cleaning or lubricating.
  • Unauthorized Repair and Improper Operation: The product has been updated, reworked, or improperly tested by the customer, or by a third party at the request of the customer.
  • Incompatible Hardware: The product is damaged by non-functional reason, such as imbalanced electrical characteristics, improper purpose, air volume or heat rate.
  • The product is damaged beyond repair due to natural disasters, such as by lightning, flood, earthquake, etc.

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